Your satisfaction is important to us. If our merchandise and wine does not meet your expectations, please package the items well and return with receipt of purchase to:

Biltmore Retail Warehouse
Attn: Mail Orders
Riverside Business Park
2000 Riverside Drive
Asheville, NC 28804

We will issue a refund (or credit your charge card) for the amount you paid for the item.  All refunds must be within 90 days from date of purchase. Twelve-Month Pass renewals are non-refundable and non-transferable.