Shipping Policy

Merchandise Shipping

Shipping Method & Delivery
We ship items via UPS Ground for merchandise and wine.  UPS requires a street address (not a P.O. box) to deliver your package. Wine orders should be sent to an address where an adult may sign for the package.

Please note that merchandise and wine will be shipped separately due to different packaging needs.

Q: Why will orders placed January 17th thru January 26th not ship until after January 26th?
A: We are conducting our year-end inventory and are unable to process your order during this time. We can still receive your order. However, it won’t be packed and shipped until after January 26th. We apologize for the inconvenience.

Q: When will I receive my order?
A: We ship your order as soon as possible. You should receive your order within 7-10 business days from the date of purchase. For expedited shipping, see "Additional Shipping Rates for Merchandise" below. 

Q: Do you ship to international addresses?
A: We only ship within the continental United States and Hawaii. Shipments to Alaska and Hawaii will incur an additional shipping fee.

Additional Shipping Rates For Merchandise
Oversize shipping fees will apply on some items.

Alaska and Hawaii will be charged an additional $18.00. *

Expedited shipping is available Monday-Friday for an additional charge:*
Next Day = additional $50.00 per box
2nd Day = additional $18.00 per box
3rd Day = additional $12.00 per box
Please call 800-968-0558 to speak with a representative about your expedited shipping preference.

* Additional shipping charges will NOT appear on your order confirmation, but will be added when we process your order.

Wine Shipping

Shipping Method & Delivery
We ship items via UPS Ground for merchandise and wine. UPS requires a street address (not a P.O. box) to deliver your package. Wine orders should be sent to an address where an adult may sign for the package.

Please note that merchandise and wine will be shipped separately due to different packaging needs.

In order to preserve the quality of your wine during periods of extreme temperatures, we may delay shipping until conditions improve. Please call 877-245-0648 for shipping schedules to your area.

Q: To which states can you ship wine?
Wine may be shipped through our online store to select states.  The map above has the states we can ship to shaded in Green.  Please note - we will continue to add states when legally able.  Check back frequently to see if we have added your state.  Please call 877-245-0648 for more information or if you have any questions. Find a Retailer Near You

Depending on the state, there are shipping rules we have to follow.  Most states limit the volume we can ship to individuals.  Areas within some states prohibit the shipment of wine.  Some states require a copy of the purchaser's ID via fax or email.  For those states, if we do not receive a copy of the purchaser's ID within 7 days, we must cancel the order.  The following list shows the limitations for each state, and the areas within those states we may not be able to ship to.

California:no limit
Colorado:no limit
Florida:no limit except the following counties and zip codes we are unable to ship to:
Lafayette (32013, 32066), Liberty (32321, 32334, 32335, 32360), Madison (32331, 32059, 32340, 32341, 32350), Suwanee (32008, 32062, 32094, 32060, 32064, 32071), Washington (32427, 32437, 32463, 32428, 62462)
Georgia:12 cases per household per calendar year
You must fax a copy of your ID to 828-252-4124, or scan a copy of your id and email it to wineorders@biltmore.com.
Idaho:2 cases per person per calendar month
Illinois:12 cases per person per calendar year
Iowa:no limit
Kansas:12 cases per person per calendar year
You must fax a copy of your ID to 828-252-4124, or scan a copy of your id and email it to wineorders@biltmore.com.
Maine:12 cases per household per calendar year
Maryland:18 cases per person per calendar year
You must fax a copy of your ID to 828-252-4124, or scan a copy of your id and email it to wineorders@biltmore.com.
Michigan:no limit
You must fax a copy of your ID to 828-252-4124, or scan a copy of your id and email it to wineorders@biltmore.com.
Missouri:2 cases per person per calendar month
Minnesota:2 cases per person per calendar month
Nebraska:1 case per person per calendar month
Nevada:12 cases per person per calendar year
New Hampshire:5 cases per person per household per calendar year except the following cities and zip codes we are unable to ship to: Brookfield (03872), Ellsworth (03223), Landaff (03585), Monroe (03771), Sharon (03458)
New Mexico:2 cases per person per calendar month
New York:2 cases per person per calendar month except the following cities and zip codes we are unable to ship to: Argyle (12809), Berkshire (13736), Bovina (13740), Caneadea(14717), Clymer (14724), Fremont (12736), Harmony (12020), Jasper (14855), Lapeer (13803), Neversink (12765), Orwell (13426), Potter (14507)
North Carolina:2 cases per person per calendar month
North Dakota:3 cases per person per calendar month
Oregon:no limit
South Carolina:2 cases per person per calendar month
Tennessee:1 case per person per calendar month and 3 cases per person per calendar year. You must fax a copy of your ID to 828-252-4124, or scan a copy of your id and email it to wineorders@biltmore.com.
Texas:15 bottles per person per 30 days
Vermont:12 cases per person per calendar year
Virginia:2 cases per person per calendar month
Washington:no limit
Washington, DC:one case per person per calendar month
West Virginia:2 cases per person per calendar month except the following zip codes we are unable to ship to: 24915, 24920, 24924, 24927, 24934, 24944, 24946, 24954, 25005, 25067, 25231, 25234, 25235, 25239, 25241, 25243, 25244, 25245, 25248, 25251, 25252, 25259, 25261, 25262, 25266, 25268, 25270, 25271, 25275, 25286, 25501, 25506, 25514, 25521, 25523, 25524, 25540, 25544, 25557, 25564, 25565, 25567, 25570, 25571, 25573, 26032, 26136, 26137, 26147, 26151, 26152, 26159, 26162, 26164, 26167, 26186, 26201, 26209, 26210, 26215, 26218, 26219, 26228, 26229, 26234, 26236, 26237, 26291, 26348, 26377, 26419, 26437, 26561, 26562, 26581, 26591, 26707, 26711, 26720, 26731, 26739, 26833, 26847, 26855
Wisconsin:12 cases per person per calendar year
Wyoming:2 cases per household every 12 months

Q: What if I live in a state you can not ship to, but want to ship to a state you can ship to?
A: To send your order to a different state than the state in which you live, you must place your order with us by telephone at 877-245-0648.

Q: How can I provide verification of my age?
A: By submitting an order, you are verifying you are 21 years of age or older and are legally able to order wine.
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